1. Replacement Eligibility

We strive to provide high-quality services to all our customers. However, we understand that there may be instances where a replacement is appropriate.
If, for whatever reason, the chosen closer or setter that you have selected does not work out within 60 days of signing the service agreement, you will be eligible for a replacement. Simply notify us exactly what happened and why the setter or closer was not a good fit and we will go to work to find you a replacement. Please be hyper specific on what went wrong, how you could have prevented this or simply why the salesperson did not fit into your business. Please also provide written material notice that you have laid off the salesperson that we have sent you. All of these need to be met before a replacement will be issued

2. Refund Eligibility

We strive to provide high-quality services to all our customers. However, we understand that there may be instances where a refund is appropriate. You may be eligible for a refund in the following circumstances: You have utilized the replacement reps and have gotten new closers/setters within the 60 day timeframe of signing the service agreement. When recruiting a closer, you must have a validated lead flow and sales process meaning you are currently generating at least 5 new unique sales calls per day and either you or a closer on your team is closing above 20%. When recruiting a setter, you must have validated curated opportunity stream which generate at least 600 new unique leads per month that a setter can tap into and either you or a setter currently on your are booking at least 2 calls per day. This can be either a Facebook group, VSL optin funnel, low ticket purchases, etc. Cold messaging on social media platforms or cold calling leads from more than 4 months ago do not fall under a validated curated opportunity stream. If these conditions above are met and you have gone through 4 different setters or 4 different closers and they all didn’t work out and you’ve done your part meaning you’ve done 6 x 1on1 calls and 10 call reviews with your new setter/closer as well as daily meetings with your team and end of day reports, then you will be eligible for a full refund

3. Refund Process

To request a refund, please contact our support team at [email protected] with the following information:- Your account email address- Date of purchase- Order or transaction ID- Reason for requesting a refund. We will review your request and respond within 5 business days. If your refund is approved, we will process it within 10 business days.

4. Refund Timeframe

Once a refund is approved, the time it takes for the refund to appear in your account depends on your payment method:- Credit/debit cards: 5-10 business days- PayPal: 3-5 business days- Bank transfers: 7-14 business days. Please note that these timeframes are estimates and may vary depending on your financial institution.

5. Non-Refundable Items

The following items are non-refundable:- Services that have been fully delivered or consumed- Custom development or implementation services- Subscription fees after the 14-day initial period- Any fees associated with third-party services or integrations. We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Our monthly recruiting & training services are also exempt from our refund policy.